Self pay: All major credit cards accepted. Payment is collected same day as session through secure electronic health records system, Simple Practice.

Insurance: Payment for sessions is collected directly through Headway’s client portal. Session payment is collected once insurance claims are filed.

Yes! I am an in-network provider in Colorado, credentialed through the Headway platform.

Please note: I currently have a waitlist for clients utilizing insurance for services at this time. All prospective clients are welcome to inquire about self-pay rates.

Please see link below for immediate insurance estimate:

https://care.headway.co/providers/caitlin-fitzgerald

I require at least 24 hours advance notice to cancel appointments. If you notify me less than 24 hours before the appointment, you are required to pay a $100 late cancellation fee.

NOTE: This policy applies for one business day. Therefore, if you are scheduled for a session on Monday @ 5pm, to cancel that session without a charge, you would need to cancel it on the previous Friday (no later than 5pm) or within one business day notification.

If you are running late, please contact me as soon as possible to let me know you are on your way. All clients are responsible for arriving on time for your scheduled appointment.

I offer all clients utilizing insurance benefits a ten-minute grace period before canceling a session. During this time, I will reach out via text message after 5 minutes and follow up with a phone call after 8 minutes. 

NOTE: If I do not hear from you, I will assume that you are a “no-show” and cancel the session accordingly. If you arrive more than 10 minutes late, the session will be marked as a late cancellation. A $100 fee will be charged for any appointments marked as a no-show or late cancellation. If you arrive late, the session will still need to end at the originally scheduled time. 

The late arrival policy outlined above applies to insurance-based clients only. Self-pay clients please refer to your service agreement for details.

The best way to reach me is via email or phone. I aim to respond as quickly as possible.

I typically work Monday-Thursday from 10AM-7PM. If you reach out Friday-Sunday, those days are not considered business hours and I won’t respond to your inquiry until the next business day.

Getting started is simple. Please feel free to reach out through my contact form to schedule a call—I’ll walk you through the next steps and answer any questions along the way!