Frequently Asked Questions

I know we’ve covered a lot of information! To help make things a bit easier, I’ve included some FAQs to support you as you navigate finding the therapist who feels like the best fit for you.

  • Intake Session Fee: 70 min session

    • Self pay: $170

    • Insurance: Varies by Provider

    • Sliding scale not available

    Follow up Session Fee: 55 min session

    • Self Pay: $150

    • Insurance: Varies by Provider

    • Sliding scale not available

  • Self pay: All major credit cards accepted. Payment is collected same day as session through secure electronic health records system, Simple Practice.

    Insurance: Payment for sessions is collected directly through Headway or Sondermind client portals. Session payment is collected once insurance claims are filed, within 1 week of session.

  • Yes! I offer individual sessions for clients wanting to utilize insurance for services. I am an in network provider in Colorado and am credentialed with several major insurances through Headway and Sondermind, including but not limited to:

    • Aetna

    • United

    • Anthem

    • Blue Cross Blue Shield

    • and more!

    Please see links below for full list of insurances plans:

    https://care.headway.co/providers/caitlin-fitzgerald?utm_source=pem&utm_medium=direct_link&utm_campaign=197015

    https://www.sondermind.com/providers/830xadh8/caitlin-fitzgerald

    PLEASE NOTE: Due to insurance companies setting reduced reimbursement rates for services, I offer a limited amount of in person sessions for clients utilizing insurance.

  • I require at least 24 hours advance notice to cancel appointments. If you notify me less than 24 hours before the appointment, you are required to pay a $100 late cancellation fee.

    NOTE: This policy applies for one business day. Therefore, if you are scheduled for a session on Monday @ 5pm, to cancel that session without a charge, you would need to cancel it on the previous Friday (no later than 5pm) or within one business day notification.

  • If you are running late, please contact me as soon as possible to let me know you are on your way. All clients are responsible for arriving on time for your scheduled appointment. I offer all clients a ten-minute grace period before canceling a session. During this time, I will reach out via text message after 5 minutes and follow up with a phone call after 8 minutes. 

    NOTE: If I do not hear from you, I will assume that you are a “no-show” and cancel the session accordingly. If you arrive more than 10 minutes late, the session will be marked as a late cancellation. A $100 fee will be charged for any appointments marked as a no-show or late cancellation. If you arrive late, the session will still need to end at the originally scheduled time. 

  • The best way to reach me is via email or phone. I aim to respond as quickly as possible.

    I typically work Monday-Thursday from 10AM-7PM. If you reach out Friday-Sunday, those days are not considered business hours and I won’t respond to your inquiry until the next business day.

  • Getting started is simple. Please feel free to reach out through my contact form to schedule a call—I’ll walk you through the next steps and answer any questions along the way!

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No Surprises act and good Faith Estimates

Under the No Surprises Act, all healthcare providers are required to provide a written estimate of expected charges, or a “Good Faith Estimate” (GFE), to clients who do not have insurance or clients who choose not to use their insurance for services. If you receive therapy services using your insurance, your financial responsibility will depend on your individual plan (such as copays, deductibles, or coinsurance). I encourage you to contact your insurance provider directly to better understand your coverage and any out-of-pocket costs.

My practice is committed to transparency in all fees. Before beginning services, we will review:

  • Session fees

  • Insurance use (if applicable)

  • Cancellation and no-show policies

Your rights:

  • You can request a Good Faith Estimate at any time

  • If your final bill is $400 or more above your estimate, you have the right to dispute the charge

Good Faith estimates are based on the information available at the time and does not include unexpected or unknown costs that may arise during treatment (ex: case management, professional consultation, parent phone calls, etc.). You are always welcome to ask questions about costs at any time. I believe in transparency and collaboration when it comes to your care—including financial clarity—so you can make informed decisions that feel supportive and sustainable.

If you have any additional questions, please see link below:

https://doi.colorado.gov/types-of-insurance/health-insurance/health-insurance-initiatives/federal-no-surprises-act/colorado